Enhancing customer experience
The self-service experience is more intuitive, simple and rewarding because it allows consumers to experience the purchasing journey following their own pace and needs. Our range of self-service solutions features several open, modular and flexible product lines. Technologies designed not only to support retailers in providing a rewarding and personalized shopping experience, but also to guarantee digital services in line with the expectations of the new consumer in the public and private healthcare sectors, in offices, public administrations and in all services providers.
Autonomy
Today, consumers want more than ever to be independent in their choices. They look for detailed information on products, their use and in-store availability. Above all they have the feeling that carrying out the operations independently, especially the most tedious ones such as payment, brings a significant time saving. Our solutions for self-scanning and self-checkout fit into this trend. Solutions which, in addition to increasing consumer satisfaction and supporting staff at the point of sale, can offer a valid alternative for the provision of services and benefits in various contexts such as tourism, healthcare, public administrations and offices.
Personalization
One of the trends that is characterizing the market, in particular the catering sector, is that of self-ordering. The customer who can complete orders independently saves time and is sure of not making mistakes. This sales method also offers the opportunity to implement very effective cross-selling and upselling strategies because they are highly customizable according to consumer preferences. Furthermore, thanks to the connection with mobile devices, it is possible to create an even more fluid and secure purchasing path, for example by integrating alternative payment methods. Our self-ordering systems facilitate the management of the entire process, from order to payment, and offer the opportunity to engage consumers and connect with them.
Satisfaction
Investing in technology that enhances the shopping experience is a key commitment, not only for retail and hospitality but for all service-delivery entities. A satisfied customer is ready to return, and often to pay more to repeat that rewarding experience. Advanced technologies such as the Internet of Things and Augmented Reality make it easier to monitor and automate processes and are powerful allies in giving their customers the information and solutions they seek. Anticipating customer needs improves the buying experience, reduces service requests, and can prove to be an excellent strategy for outperforming competitors. Our self-service technologies provide personalized support to smooth the buying journey and optimize their customers' time, giving value to their expectations.